1.1.- The CUSTOMER has the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that THE CUSTOMER or a third party indicated by him, other than the carrier, acquired material possession of the last of those goods. For hygiene reasons, the right of termination indicated in the case of purchasing products that are understood as underwear as well as consumable goods is excepted.
1.2.- To exercise the right of withdrawal, you must notify
CIRO SPORT, SL
Pol. Ind. Can Magarola C/ Congost, 16
08100 Mollet del Vallès (Barcelona)
00 34 935 795 021 (from abroad) 935 795 021 (from Spain)
atencionalcliente@inverseteams.com
your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). We will inform you without delay on a durable medium (for example, by email) of receipt of said withdrawal.
To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
1.3.- The CLIENT may return any product, except those indicated, as long as they have not been used and they retain their original seal or packaging.
1.4.- If the product delivered to the CUSTOMER is different from the one requested, it will be replaced by the correct one at no cost to him, in the same way as if the product delivered was broken, damaged or in poor condition. In the latter case, the CLIENT must indicate this in writing on the delivery note and send an e-mail within a maximum period of 48 hours to the address atencionalcliente@inverseteams.com specifying the reference of the purchase contract, the amount thereof and attaching a copy of the invoice, since CIRO SPORT must inform the transport company and claim the damages in case they have been produced by it. If the CLIENT does not communicate the possible incidents that it detects, CIRO SPORT is not responsible for the damages caused.
2.1.- In case of withdrawal on your part, we will return all payments received from you, without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the present contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.
You must return or deliver the goods directly to us
CIRO SPORT, SL
Pol. Ind. Can Magarola C/ Congost, 16
08100 Mollet del Vallès (Barcelona)
without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. [You must assume the direct cost of returning the goods].
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
2.2.- For any aspect related to the return of products purchased through the SITE, the CUSTOMER may contact the CUSTOMER Service by email at the address atencionalcliente@inverseteams.com or by calling 00 34 935 795 021 (from abroad) and 935 795 021 (from Spain), where you will be given the appropriate instructions.
2.3.- CIRO SPORT reserves the right to reject returns communicated or sent after the deadline, or garments that are not in the same condition in which they were received.
If you want to change an item because it does not fit your size, you have to request it by sending an email to atencionalcliente@inverseteams.com specifying the reference of the purchase contract, the amount thereof, attaching a copy of the invoice and indicating the size you have purchased and the one you want us to send you. For hygiene reasons, products that are understood as underwear and consumable goods cannot be returned or exchanged.
After picking up the garment at your home, and once it arrives at CIRO SPORT, we will proceed to check that they are in perfect condition, and we will manage the shipment of the new garment. This entire process takes a variable time depending on the purchase address of the product.
If you have questions about a specific change, you can contact our Customer Service center at atencionalcliente@inverseteams.com, or by calling 00 34 935 795 021 (from abroad) and 935 795 021 (from Spain) .
